About Us
Direct Connect Connections
Our roots are in national telecom: satellite television and high-speed internet installation across the country. As that market changed, the same field discipline moved into white glove appliance fulfillment for high-end retailers, and today it extends to electrical and plumbing work, water treatment, commercial AV, MDU and low voltage telecom, and call center services from our home office in Anaheim.
Our team
Tom Gomez
Chief Executive Officer
With nearly three decades of leadership experience in the fulfillment industry, Tom Gomez serves as Chief Executive Officer at Direct Connect Connections. A seasoned executive recognized for his operational expertise and customer-centric approach, Tom has built his career around helping national retail brands streamline fulfillment, optimize logistics, and deliver exceptional service.
Todd Lavell
Chief Operating Officer
With over two decades of leadership experience in the fulfillment industry, Todd Lavell serves as Chief Operating Officer, overseeing day-to-day operations, strategic initiatives, and organizational growth. Throughout his career, Todd has held a range of senior operational roles, consistently driving efficiency and advancing customer-focused delivery models.
Kim Welch
Senior Director, Call Center Operations
Kim Welch brings over two decades of leadership experience in high-volume contact centers across the telecom and e-commerce sectors, with a proven track record of scaling operations, improving customer satisfaction, and driving cost savings through process optimization and digital transformation.
Veronica Rodrigues
Director of Field Operations
Since joining Direct Connect Connections over a decade ago, Veronica Rodrigues has earned a reputation for strategic thinking and effective problem-solving. Veronica excels in leading field teams and consistently delivering on client expectations, all while maintaining a strong focus on safety, quality, and efficiency.
Valerie Barnes
Director of Process Excellence
Valerie Barnes leads efforts to improve efficiency, quality, and operational performance, partnering across teams to streamline workflows, standardize processes, and support scalable growth. Valerie is known for her strategic approach and for fostering a culture of continuous improvement.
Jacob Gomez
Director of Call Center Operations
Jacob Gomez leads a high-performing contact center team committed to delivering exceptional customer service and support. With a focus on efficiency, team development, and client satisfaction, Jacob ensures every customer interaction reflects the company's core values.
Christian Terry
Claims Manager
Christian Terry plays a key role in driving business growth and developing strong client relationships. With a passion for leadership and a talent for strategic planning, Christian oversees market operations, ensures seamless project execution, and mentors his team.
Melissa Abbott
Field Operations Manager
Melissa Abbott is known for successfully leading complex projects from concept to completion. With a strong focus on clear communication, operational efficiency, and exceptional client service, Melissa ensures every project is delivered on time and within budget.
Values
Attention to Detail
Every task is performed with precision to exceed expectations.
Customer-Centric Approach
We act as an extension of our clients, ensuring their customers receive exceptional service.
Commitment to Excellence
Perfection drives every project we undertake.
White Glove Service
Our focus on quality, communication, and care defines everything we do.
Want to be part of this?
We hire in the field and in the office: installers and tradespeople, partner companies, and the operations team in Anaheim.