About Us

Expert Appliance Installation

Direct Connect Connections was founded with the vision of providing white glove installation solutions for businesses nationwide. Over the years, we’ve grown into a trusted partner for high-end retailers, offering expert services and logistical support to meet their unique needs.

Values

Attention to Detail

Every task is performed with precision to exceed expectations.

Customer-Centric Approach

We act as an extension of our clients, ensuring their customers receive exceptional service.

Commitment to Excellence

Perfection drives every project we undertake.

White Glove Service

Our focus on quality, communication, and care defines everything we do.

Leadership

Tom Gomez

Chief Executive Officer

With nearly three decades of leadership experience in the fulfillment industry, Tom Gomez serves as Chief Executive Officer at Direct Connect Connections. A seasoned executive recognized for his operational expertise and customer-centric approach, Tom has built his career around helping brands, such as Costco, DirecTV, Best Buy, Lowes, Home Depot & Nuvo streamline fulfillment, optimize logistics, and deliver exceptional service.

Todd Lavell

Chief Operating Officer

With over two decades of leadership experience in the fulfillment industry, Todd Lavell serves as Chief Operating Officer at Direct Connect Connections, where he oversees day-to-day operations, strategic initiatives, and organizational growth. Throughout his career, Todd has held a range of senior operational roles, consistently driving efficiency, optimizing supply chains, and advancing customer-focused delivery models within the fulfillment sector.

Kim Welch

Senior Director, Call Center Operations

Kim Welch brings over two decades of leadership experience in high-volume contact centers across the telecom and e-commerce sectors. Kim has a proven track record of scaling operations, improving customer satisfaction, and driving multi-million-dollar cost savings through process optimization, vendor management, and digital transformation initiatives.

Veronica Rodrigues

Field Operations Manager

Since joining Direct Connect Connections over a decade ago, Veronica Rodrigues has earned a reputation for strategic thinking, effective problem-solving, and cultivating a positive, results-driven work culture. Veronica excels in leading field teams and consistently delivering on client expectations—all while maintaining a strong focus on safety, quality, and efficiency.

Susan Hall

Operations Manager

Susan Hall is an experienced Operations Manager with a strong background in claims management, operational efficiency, and customer service. With over five years in the industry, Susan is known for her attention to detail, exceptional organizational skills, and ability to manage complex claims processes with fairness and precision.

Jacob Gomez

Contact Center Manager

Jacob Gomez serves as the Contact Center Manager at Direct Connect Connections, where he leads a high-performing team committed to delivering exceptional customer service and support. With a focus on efficiency, team development, and client satisfaction, Jacob ensures every customer interaction reflects the company’s core values: professionalism, reliability, and genuine care.

Christian Terry

Market Manager

Christian Terry is an accomplished Market Manager at Direct Connect Connections, where he plays a key role in driving business growth and developing strong client relationships. With a passion for leadership and a talent for strategic planning, Christian oversees market operations, ensures seamless project execution, and mentors his team to consistently exceed performance goals.

Melissa Abbott

Project Manager

Melissa Abbott is a dynamic Project Manager at Direct Connect Connections, known for successfully leading complex projects from concept to completion. With a strong focus on clear communication, operational efficiency, and exceptional client service, Melissa ensures every project is delivered on time, within budget, and aligned with client expectations.

Our Process

Outline of Our Closed-Loop Process

Outline how we handle projects from initial contact to completion with care and precision.

Emphasizing Efficiency

We understand the value of your time. Our streamlined process ensures that from the moment you book with us to the completion of the installation, everything runs smoothly, minimizing disruptions to your schedule. Efficient planning, prompt scheduling, and quick turnaround are key aspects of our process.

Commitment to Quality

Every installation is carried out with meticulous attention to detail. Our team uses high-quality tools and the latest techniques to ensure your appliances are set up to perform at their best, extending their lifespan and delivering optimal performance. We ensure all installations meet industry standards and exceed your expectations.

Customer Satisfaction

From start to finish, your satisfaction is our top priority. We keep you informed throughout the process, addressing any questions or concerns along the way. Our goal is to ensure that each installation is completed with the highest level of care and that you are completely happy with the results. If any issues arise, we’re here to resolve them quickly and professionally.

Location

888 S. Disneyland Dr.
Suite 510
Anaheim, CA 92802

Specialties & Recognition

Complex Appliance Installations (dishwashers, built-in microwaves, range hoods)

Whole-Home Water Filtration Systems

Call Center Operations and Logistics Management

Contact us today for all of your appliance installation needs

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Learn More

You searched long and hard for the perfect addition to your home.

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888 Disneyland Drive, Anaheim, CA 92802

(855) 476-4090

855-476-4090

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