About Us

Expert Appliance Installation

Direct Connect Connections was founded with the vision of providing white glove installation solutions for businesses nationwide. Over the years, we’ve grown into a trusted partner for high-end retailers, offering expert services and logistical support to meet their unique needs.

Values

Attention to Detail

Every task is performed with precision to exceed expectations.

Customer-Centric Approach

We act as an extension of our clients, ensuring their customers receive exceptional service.

Commitment to Excellence

Perfection drives every project we undertake.

White Glove Service

Our focus on quality, communication, and care defines everything we do.

Leadership

Tom Gomez

CEO

John brings over 15 years of experience in appliance installation, specializing in high-end kitchen appliances. His attention to detail and commitment to excellence ensure every project is completed to the highest standard.

Todd Lavell

COO

With extensive experience in the appliance installation industry, Michael ensures efficient coordination between teams, driving operational excellence and customer satisfaction. His leadership focuses on continuous improvement and strategic growth.

Josh Holland

Senior Vice President

With a background in customer relations and support, Emily oversees client communications, ensuring every customer’s needs are met promptly and professionally. Her goal is to make your installation process as smooth and stress-free as possible.

Kim Welch

Sr. Director, Call Center Operations

John brings over 15 years of experience in appliance installation, specializing in high-end kitchen appliances. His attention to detail and commitment to excellence ensure every project is completed to the highest standard.

Veronica Rodrigues

Field Operations Manager

With extensive experience in the appliance installation industry, Michael ensures efficient coordination between teams, driving operational excellence and customer satisfaction. His leadership focuses on continuous improvement and strategic growth.

Susan Hall

Operations Manager

With a background in customer relations and support, Emily oversees client communications, ensuring every customer’s needs are met promptly and professionally. Her goal is to make your installation process as smooth and stress-free as possible.

Jacob Gomez

Contact Center Manager

John brings over 15 years of experience in appliance installation, specializing in high-end kitchen appliances. His attention to detail and commitment to excellence ensure every project is completed to the highest standard.

Christian Terry

Market Manager

With extensive experience in the appliance installation industry, Michael ensures efficient coordination between teams, driving operational excellence and customer satisfaction. His leadership focuses on continuous improvement and strategic growth.

Melissa Abbott

Project Manager

With a background in customer relations and support, Emily oversees client communications, ensuring every customer’s needs are met promptly and professionally. Her goal is to make your installation process as smooth and stress-free as possible.

Our Process

Outline of Our Closed-Loop Process

Outline how we handle projects from initial contact to completion with care and precision.

Emphasizing Efficiency

We understand the value of your time. Our streamlined process ensures that from the moment you book with us to the completion of the installation, everything runs smoothly, minimizing disruptions to your schedule. Efficient planning, prompt scheduling, and quick turnaround are key aspects of our process.

Commitment to Quality

Every installation is carried out with meticulous attention to detail. Our team uses high-quality tools and the latest techniques to ensure your appliances are set up to perform at their best, extending their lifespan and delivering optimal performance. We ensure all installations meet industry standards and exceed your expectations.

Customer Satisfaction

From start to finish, your satisfaction is our top priority. We keep you informed throughout the process, addressing any questions or concerns along the way. Our goal is to ensure that each installation is completed with the highest level of care and that you are completely happy with the results. If any issues arise, we’re here to resolve them quickly and professionally.

Location

888 S. Disneyland Dr., Suite 510
Anaheim, CA 92802

Specialties & Recognition

Complex Appliance Installations (dishwashers, built-in microwaves, range hoods)

Whole-Home Water Filtration Systems

Call Center Operations and Logistics Management