Menu
Please make sure to have the areas inside where the product will be placed easily accessible, including removing any doors to get the product inside.
Please make sure your old appliance is empty and ready to be disconnected before the arrival of your new appliance.
Please verify that you know where the electrical, water, and gas connections are located in your home prior to delivery.
We offer free shipping to our normal delivery area to make the process of buying a new appliance incredibly easy for you. Please enter your zip code in the cart to see if you qualify for free shipping.
Additional delivery and installation services may be available for some areas - call us to be sure!
Our installation partners will make sure every necessary part is properly installed. If you are forgot to purchase a part, they will offer to sell you any of the ones you may have missed in your initial purchase.
Here’s what you can expect with our Free In-Home Delivery, available nationwide (with some exceptions).
The delivery company will call you to provide you with the date and time of the delivery. They will give you a 4-6 hour window for the delivery date and time.
The order will be transported directly from our warehouse to your location.
A courtesy call one hour before delivery will be made to alert you.
Our experts will safely lower your order from the truck to the ground and will provide a comprehensive inspection of the contents. Customers will also have the opportunity to inspect their items prior to accepting delivery.
Your order will be placed just inside your preferred entrance. Our service for trucking orders is for delivery to the garage or entrance of the residence with no steps, unless otherwise ordered at the time of the delivery.
Free In-Home Delivery is only available in our normal delivery area. Remote Areas and areas that require a boat or ferry to reach will not qualify for free Delivery. Please enter your zip code at checkout to see if you qualify. Concierge Services
We offer removal services for units of the same type as the one you have purchased, within reason. For example, if you are purchasing a large freestanding refrigerator then the removal service will be for removal of the same type of item. When purchasing a built-in refrigerator, an option for removal of a built-in unit will display as a purchase option on the product page. Additional charges may apply for this service. Due to changing regulations, this service may not be available in all areas (mainly rural and less populated areas). The removal from the threshold of the residence is included and any additional floors or areas will require a surcharge. Please enter your zip code at checkout to see if you qualify for product removal.
Appliances must be unplugged from electrical source, water source and gas source and located at threshold of residence.
Removal is not available in all locations.
Basic hook up service includes hook up of all freestanding appliances such as freestanding refrigerators, ranges, washers and dryers. For a comprehensive list of available services, please refer to each appliance’s respective section above.
Basic installs do not include the alteration of your home or the utilities to which your appliance must be connected. If alterations to your home or utilities are required to complete the installation of your new appliance, you will be notified by the installer with a price for the additional work needed. Any additional amount must be paid in advance before the installer begins work. If you choose not to have the product installed after your appointment has been set, you will be credited the amount you paid for installation minus a service call charge of $75.00.
Don’t worry! Our partners determine the parts/accessories needed to safely connect appliances to home utilities and will offer to sell any needed parts, accessories or installation services not purchased at the time of the appliance sale. Our partners only carry standard installation parts. If your connections are not currently standard, you will need to purchase a new part or a conversion kit to work with the standard installation parts.
No. We do not deliver your old appliances to other locations.
Our delivery partners try to go above and beyond to provide you with a great delivery experience. However, for the sake of safety and the prevention of possible damage/injury, they will not lift or hoist your items over banisters or other obstructions, or push the items through windows to deliver your merchandise.
In the case that someone is not available to accept delivery, our customer service should be notified no less than 48 hours prior to the scheduled delivery time. Upon notifying Appliances Connection, a new delivery date will be set up.
