Call Center Services · Anaheim, CA
The call center behind a national field operation.
Our Anaheim office dispatches DCC's own technician network every day: scheduling, routing, escalation, and follow-through. Background-checked agents, security protocols built for member data, and the software to run programs at retail scale. Those are the people who answer as your team.
What we handle
Missed calls turn into missed revenue, and after-hours voicemail turns into a morning of callbacks. We answer as your office, so your staff can work with the people in front of them.
Live inbound answering
Real agents answering as your team, staffed to your program’s needs, from business-hours coverage to around-the-clock programs.
Appointment scheduling
We book, confirm, cancel, and reschedule against your calendar, so your front desk starts the day with a clear list instead of a backlog.
Urgent dispatch & escalation
Your protocols, followed exactly. Urgent calls route to the right person on your team in real time, the same discipline we use dispatching our own field crews every day.
Secure message handling
Messages taken, logged, and delivered through secure channels with a record of every interaction.
Reporting you can actually read
Call logs, dispositions, and program reporting back to your team, so you always know what is happening on your line.
Medical data handling
Compliance and data security.
Whether it is member data on a retail program or protected health information on a healthcare one, here is how it is handled.
HIPAA-trained agents
Every agent handling health-adjacent programs completes privacy and security training before taking a single call.
Business Associate Agreements
We operate as your business associate and put the BAA in place so your compliance officer isn't taking our word for anything.
Access control & audit trails
Information is available to the people who need it and nobody else, with interaction logs that hold up when someone asks who knew what, when.
QA monitoring & call recording
Calls are monitored and recorded for quality, so program standards are verified rather than assumed.
Run from Anaheim, California
Our home office and call center are in Anaheim, with staffing scaled to what your program needs.
How we staff it
One office. A team that learns your program.
Most answering services route your callers to a rotating pool of agents reading a script. Our home office and call center floor are in Anaheim, and the agents on your program are consistent, people who learn your callers, your escalations, and your preferences. It shows in the calls.
It also means your program manager can walk over to the floor and listen. Try that with a distributed agent pool.
Getting started
1
Discovery
We map your call flows: what comes in, what needs answering, what escalates, and to whom.
2
Scripts and training
Your team and ours build the scripts and escalation protocols together, then agents train on them before a single live call.
3
Go live, with reporting
Calls start flowing, and so does the reporting. You see volumes, dispositions, and outcomes from day one.
Not ready to move a whole program? Start with a pilot: a defined slice of your call volume for a defined period, with full reporting, so the decision to expand is based on results rather than promises.
Most answering services take a message. Our agents schedule, dispatch, and close out real field work every day, so when they answer as your office, your callers reach someone who can handle the call.
Your callers never know they reached a third party.
Built for
Healthcare practices & clinics
After-hours coverage, scheduling, and secure message handling with HIPAA-trained agents and a BAA in place.
Home services & field brands
Inbound dispatching and scheduling from a team that runs its own technician network. We speak your operation natively.
Retailers & manufacturers
Customer service and installation scheduling for your install programs, the same phones we've answered for retail partners since 2004.