How it works
From your request to a finished installation.
Each step, in the order it happens.
- 01
Tell us about the job
Describe the work through DCC Concierge, or use the quick form if you already know what you need. Photos help, particularly for work that may need an in-person look.
- 02
We write the scope
Your request becomes a written scope of work: the trade, the location, and the details a technician needs to quote accurately.
- 03
Technicians in our network quote it
Only technicians who have passed our background check, hold current license and insurance, and signed our service agreement can see the job. Nothing is posted publicly.
- 04
A dispatcher matches you with one technician
A dispatcher reviews the quotes, matches your job to one technician, and confirms your appointment window.
- 05
If the job needs an in-person look
Some work cannot be priced from a description and photos. When that is the case, we say so up front and schedule a visit before anything is final.
Before your installation day
A few minutes of preparation makes the visit faster and protects your home. Your dispatcher will also confirm anything specific to your job.
- Clear a path from the door to the work area, and move anything fragile off the route.
- Know where your water shutoff and breaker panel are. The technician will ask.
- Have an adult present for the full appointment window.
- If we are hauling away an old appliance, empty it before we arrive. A freezer needs time to defrost.
- Secure pets in another room. Doors will be open while equipment moves in and out.
- If a doorway or stairwell looks tight, send us the measurement ahead of time and we will plan for it.
Our crews bring floor coverings and clean up packaging before they leave. That part is on us.
Common questions
What's the difference between DCC Concierge and the quick form?+
Same result either way: one matched technician. Concierge helps you figure out the scope if you're not sure what the job involves. The quick form is faster if you are.
How is this different from Angi or Thumbtack?+
Those platforms typically background-check the business owner, then sell your request to several competing contractors who all call you. We check every individual technician, run the competition internally, and you hear from one person.
Does it cost anything to get a quote?+
No. Requests and quotes are free. You pay only if you book the job.
How fast will I hear back?+
Most requests get quotes within one business day. Specialized jobs and anything needing an in-person visit can take longer.
Can I pick a specific technician?+
Dispatch matches based on price, availability, and fit. If you found someone in our directory you want, put their name in your request and we'll try to route it their way.