At Direct Connect Connections, we take your privacy seriously and are committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your data, ensuring transparency and compliance with industry standards and regulations.
1. Information We Collect We collect information such as names, email addresses, phone numbers, product information, and other relevant details necessary to fulfill work orders. However, we do not collect sensitive information like social security numbers or payment methods.
2. How We Use Your Information The information collected is used solely to complete the services requested by our clients, such as appliance installations. We use this data to:
Process work orders and manage communication between clients and service teams.
Maintain records for customer service purposes.
Enhance operational efficiency through data analysis.
3. Data Storage and Security Your data is stored securely using third-party cloud services like ServiceBench and Service Fusion. To ensure its protection, we implement two-factor authentication and a SonicWall firewall for added security. We follow industry-standard practices to prevent unauthorized access, loss, or misuse of your data.
4. Data Retention We retain personal information for up to 5 years, as required by our clients, or as long as needed to fulfill legal and business obligations. After this period, data is securely deleted from our systems.
5. Opt-Out and Deletion Rights You have the right to request the deletion of your personal information at any time. While we generally do not receive opt-out requests for essential communications regarding your service, you may request to be placed on a “Do Not Call” list or reply with “STOP” to text communications if desired.
6. Third-Party Access We do not share or sell your personal information to third parties for marketing or any other purposes. Any third-party access is strictly limited to service-related needs for our clients, and we ensure that they adhere to the same high standards of data privacy.
7. Your Rights As a customer, you have the right to:
Access the personal data we hold about you.
Correct inaccuracies in your personal data.
Request the deletion of your data.
Opt-out of non-essential communications.
8. Contact Us For any questions regarding this privacy policy or to exercise your rights, please contact us at info@directconnectconnections.com. We are committed to resolving any concerns and ensuring that your data remains secure.