Excellence delivered, one installation at a time.
For over twenty years, some of the biggest names in retail have trusted us with the moment their brand shows up at a customer's front door. Delivery, installation, project management, and call center support, all run from our home office in Anaheim.
A company's most valuable asset is its customers and its members. For 21 years, our clients have trusted us to protect that asset with white glove service, a the-customer-is-always-right mentality, and top-tier skilled technicians.
What we do
Three capabilities, one operation, all run from our office in Anaheim.
White glove fulfillment
Delivery, installation, and haul-away on retailer and manufacturer work orders, including the licensed electrical, plumbing, and water treatment work complex installs require.
Delivery & installation →Project management
Scheduling, routing, field coordination, and reporting for retail and manufacturer installation programs, managed end to end.
Program operations →Call center services
Agents for dispatching, scheduling, and customer service from our Anaheim home office, with HIPAA-compliant handling for healthcare programs.
Customer operations →
- 01
The right technician, the first time
Every technician is vetted individually: background check, current license and insurance. We match the right technician with the right skills to every job.
- 02
Your time, respected
Confirmed appointment windows, a call ahead, and dispatch technology that keeps you updated on your technician before arrival. Our dispatch team supports you every step of the way.
- 03
When plans change, we close the loop
If plans change, our project management team steps in and handles it with the urgency it deserves until the job is done right.
4.8
on Google, from hundreds of reviews
A+
BBB rated and accredited
Read the reviews and you notice something: customers mention their installers by name. Victor. David. Juan. That is the standard doing its job.
“Victor was quick, efficient, explained everything thoroughly, and even wiped down the front of my dishwasher and vacuumed. Very sweet father son duo.”
“I'd read plenty of negative reviews about third-party installs. I'm super satisfied with the service Direct Connect provided.”
“Both times Juan Solorio came to do the installation. Juan did an amazing job! Professional, friendly, and efficient.”
“On time, great communication, and did an awesome job! Answered all my questions politely and didn't mind me asking lots of them.”
“Antonio and Moises were very professional, on time, and very careful with our household items during install.”
“Our dishwasher has been installed by David F today. He did a great job! All of their employees which we met are courteous and knowledgeable.”
“Five stars for Valentino and his partner. Installation was quick with no issues and service was professional.”
“Professional, respectful and friendly. Made sure the appliance was perfectly aligned and operational before leaving. Ready for Thanksgiving!”
“Victor was quick, efficient, explained everything thoroughly, and even wiped down the front of my dishwasher and vacuumed. Very sweet father son duo.”
“I'd read plenty of negative reviews about third-party installs. I'm super satisfied with the service Direct Connect provided.”
“Both times Juan Solorio came to do the installation. Juan did an amazing job! Professional, friendly, and efficient.”
“On time, great communication, and did an awesome job! Answered all my questions politely and didn't mind me asking lots of them.”
“Antonio and Moises were very professional, on time, and very careful with our household items during install.”
“Our dishwasher has been installed by David F today. He did a great job! All of their employees which we met are courteous and knowledgeable.”
“Five stars for Valentino and his partner. Installation was quick with no issues and service was professional.”
“Professional, respectful and friendly. Made sure the appliance was perfectly aligned and operational before leaving. Ready for Thanksgiving!”
Workmanship guaranteed
If an installation is not right, we return and make it right. Your dispatcher can walk you through the guarantee terms on your job.
Expecting an installation from us?
If your retailer scheduled a DCC visit, here is what the appointment looks like and how to get ready.
Work with us
Retailers & manufacturers
Installation is the last moment a customer associates with your brand. We have handled that moment for national retail partners since 2004.
Fulfillment services →Healthcare & business
Call center operations for dispatching, scheduling, and customer service, run from our Anaheim home office. HIPAA-compliant where it counts.
Call center services →Careers
Field roles for installers and tradespeople, W2 and contractor, partnerships for installation companies, and operations roles in our Anaheim office.
Join our team →